Cancellation Policy (Subscriptions)
Subscribing to Still should feel like a ritual you choose — never a charge you're stuck with. Here's exactly how your subscription works and how to cancel it.
How subscriptions work
- You choose a delivery frequency (for example, monthly or every 3 months) and receive the subscriber discount shown on the product page (currently 10% off).
- Your payment method is charged at the frequency you selected, starting with your first order.
- Each renewal is billed at the subscription price shown at checkout. If prices change, we'll notify you by email before your next renewal.
Cancel anytime
There is no commitment and no cancellation fee. You can cancel, pause, or skip a delivery at any time — the easiest ways are:
- Email: cs@getstill.us — include your order number or the email used at checkout.
- Contact form: our contact page — choose "Subscription" as the topic.
To avoid being charged for an upcoming delivery, cancel before your next billing date. Your billing date is shown in your order confirmation and renewal emails. If you cancel after a renewal has already been billed, contact us within 30 days of delivery and we'll give you a full refund, even if the bag is opened, under our refund policy.
What happens when you cancel
Cancelling stops all future charges and deliveries immediately. Any order already shipped will arrive as normal and is covered by our refund policy.
Questions
Anything unclear? Email cs@getstill.us and our team will take care of you.